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Personalization & Design Your Own
Can I return my Design Your Own product?
Can I personalize my product?
Can I return my personalized product?
How many characters are allowed on my personalized product?
What section(s) of the product can be personalized?
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Care and Wash Instructions
Is the product machine washable?
Can I use bleach with my product?
Can I clean my products in the dishwasher?
Can I dry clean my product?
How should I clean my product?
When will my order ship?
How long will it take for me to receive my order?
How will I know when my order has shipped?
How can I check the status of my shipment?
Can I receive my order faster?
Returns and Exchanges
What is your return policy?
Can I exchange my item?
How do I return or exchange an item?
Can I return my personalized order?
Can I return an item I ordered from the Design Your Own builder?
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Find Your Size
How do I find my size for sized hats and caps?
How do I find my size for adjustable caps?
What is your size chart?
Cart & Payment
Can I use a coupon code from Custom Imperial on the main Imperial site?
What can I do if my coupon code didn't work?
Problem with Your Order
I received my order but it is incorrect.
I need to change shipping address of an order I just placed.
Can I change my order once I've submitted it?