Imperial Support

Personalization & Design Your Own 6

• Can I return my Design Your Own product?
• Can I personalize my product?
• Can I return my personalized product?
• How many characters are allowed on my personalized product?
• What section(s) of the product can be personalized?

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Care and Wash Instructions 5

• Is the product machine washable?
• Can I use bleach with my product?
• Can I clean my products in the dishwasher?
• Can I dry clean my product?
• How should I clean my product?

Shipping 5

• When will my order ship?
• How long will it take for me to receive my order?
• How will I know when my order has shipped?
• How can I check the status of my shipment?
• Can I receive my order faster?

Returns and Exchanges 7

• What is your return policy?
• Can I exchange my item?
• How do I return or exchange an item?
• Can I return my personalized order?
• Can I return an item I ordered from the Design Your Own builder?

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Find Your Size 3

• How do I find my size for sized hats and caps?
• How do I find my size for adjustable caps?
• What is your size chart?

Cart & Payment 2

• Can I use a coupon code from Custom Imperial on the main Imperial site?
• What can I do if my coupon code didn't work?

Problem with Your Order 3

• I received my order but it is incorrect.
• I need to change shipping address of an order I just placed.
• Can I change my order once I've submitted it?