Returns and Exchanges

What is your return policy?
We allow all merchandise, with the original receipt or packing slip, to be returned for a full refund within 30 days of the purchase by mail to our Customer...
Tue, Jul 31, 2018 at 2:50 PM
Can I exchange my item?
We are unable to process exchanges. If you need a different item from the one you purchased, you will need to return your item and place a new order.
Thu, Jul 12, 2018 at 2:17 PM
Can I return my personalized order?
All sales are final on personalized* items and cannot be returned. No refunds or merchandise credits will be given. *Personalization is the addition of ...
Thu, Jul 12, 2018 at 2:31 PM
Are shipping and handling fees refundable?
Shipping and handling fees, including those to ship hats back to the returns department, are non-refundable. On a case by case basis, we will issue a credit...
Thu, Jul 12, 2018 at 2:18 PM
How do I return or exchange an item?
To return an item, mail your item to our Customer Service Department: Pack the item(s) securely in the original package, if possible, or use a box that wi...
Thu, Jul 12, 2018 at 2:17 PM
Can I return an item I ordered from the Design Your Own builder?
All sales are final on items ordered from our Design Your Own builder, and cannot be returned. No refunds or merchandise credits will be given
Thu, Jul 12, 2018 at 2:35 PM