All products are FOB shipping point and ownership transfers to customer upon shipment. This means that risk of loss passes to the customer upon our delivery to the carrier.
We are not liable for delays in transportation including, but not limited to, severe weather delays, package handling errors, misroutes, and exceptions.
If a package(s) is lost, we will assist you in working with the carrier to open an investigation. During this time you have the option to remake your order. If the original package is located, the customer will be responsible for the cost of both orders. If the package is not located, you are responsible for costs incurred with the original shipment.
If, for any reason, your order is not received on time; a credit CANNOT be issued for package contents. If you paid for expedited shipping, and the delay did not occur because of severe weather or other act of nature, a request for a refund of any paid expedited shipping charges will be honored.
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