Imperial Support

Personalization 6

• Can I personalize my product?
• Can I return my personalized product?
• How many characters are allowed on my personalized product?
• What section(s) of the product can be personalized?
• What are the restrictions on personalization?

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Care and Wash Instructions 5

• Is the product machine washable?
• Can I use bleach with my product?
• Can I clean my products in the dishwasher?
• Can I dry clean my product?
• How should I clean my product?

Find Your Size 3

• How do I find my size for sized hats and caps?
• How do I find my size for adjustable caps?
• What is your size chart?

Shipping 5

• When will my order ship?
• How long will it take for me to receive my order?
• How will I know when my order has shipped?
• How can I check the status of my shipment?
• Can I receive my order faster?

Returns and Exchanges 6

• What is your return policy?
• Can I exchange my item?
• Can I return my personalized order?
• Are shipping and handling fees refundable?
• How do I return or exchange an item?

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Cart & Payment 2

• Can I use a coupon code from Custom Imperial on the main Imperial site?
• What can I do if my coupon code didn't work?

Orders 6

• What is the minimum order?
• Are there logo set up fees?
• Do your list prices include my logo?
• Can I cancel my order after I submit it?
• What about trademarked logos?

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Shipping 3

• What is your delivery time for custom orders?
• Can I receive my order sooner?
• Do you ship to Canada or outside of the continental United States?

Returns 1

• What is your return policy for custom products?

Cart & Payment 2

• Can I use a coupon code from the main Imperial website on Custom Imperial?
• What do I do if my coupon code didn't work?