How do I return an item?

To return an item, mail your item to our Customer Service Department:

• Pack the item(s) securely in the original package, if possible, or use a box that will not damage, fold or bend the items. Please do not return item(s) in envelopes. Packaging item(s) in this manner may damage them.
• Address the package label clearly with our returns facility destination address below
• Take the package to any post office or carrier outlet to have your package shipped to the provided address. You may wish to insure your package for the full replacement value with your chosen carrier.

We are unable to process exchanges. If you need a different item from the one you purchased, you will need to return your item and place a new order.

RETURNS:

Imperial
Attn: Returns Department (and your order #)
1500 Independence Dr
Sullivan, MO 63080

EXCLUSIONS:

All sales are final and customized/personalized items cannot be returned. No refunds, merchandise credits or exchanges will be given.

NOTE:

• All item(s) must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• If the return item(s) are damaged during shipment, a refund may be issued in the form of store credit.
• Keep the return tracking number from the package you are returning to ensure that the package is received by our Returns Department.