What can I do if my coupon code doesn't work?

Modified on Fri, 15 Apr 2022 at 12:07 PM

If your coupon code doesn't work, please check the following:

  • That you're applying the code to the correct site. Both the main Imperial website and Custom Imperial run their own promotions, with different coupon codes.
  • That your order meets the requirements of the coupon code. For example, if the coupon code is for free shipping on orders of $50 or more, make sure that you have $50 worth of items in your cart when you try to apply it to your order.
  • Check the expiration date to make sure that the coupon code is still valid.
  • Be sure you are entering the full code, many times they are several characters long.  

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